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Privacy Policy
Learn about our commitment to protecting your privacy and personal information.
This privacy notice tells you what to expect us to do with your personal information and covers
Contact details
Post: 177 Chesterfield Road South, Mansfield, Nottinghamshire, England, NG19 7AR
Contact Number: 07884 105854
Email: contact@train-catalyst.co.uk
What information we collect, use, and why
We collect or use the following information for student education and welfare:
Names and contact details for students/children
Names and contact details for carers
Gender
Pronoun preferences
Date of birth
Payment details and financial information including transactions
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
Details of any criminal convictions
Biometric data for identification, access or payment purposes
Attendance and reason for absence data
Account access information
Exam results and qualifications
Progress reports
Information relating to compliments and complaints
Exclusion, suspension and behavioural information
We also collect or use the following information for student education and welfare:
Racial or ethnic origin
We collect or use the following information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes:
Names and contact details for students/children
Special Educational Needs and Disabilities (SEND) information (includes reasonable adjustments and special educational needs and disabilities)
Attendance and reason for absence data
Witness statements and contact details
Records and reports
We also collect or use the following information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes:
Racial or ethnic origin
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Account login or user information
Purchase or service history
Call recordings
Witness statements and contact details
Relevant information from previous investigations
Financial transaction information
Information relating to health and safety (including incident investigation details and reports and accident book records)
Correspondence
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
Attendance and reason for absence data
We also collect the following information for dealing with queries, complaints or claims:
Racial or ethnic origin
We collect or use the following information for information updates or marketing purposes:
Names and contact details
Address
Marketing preferences
Website and app user journey information
IP addresses
Records of consent, where appropriate
We collect or use the following information for archiving purposes:
Names and contact details
Addresses
Website and app user journey information
IP addresses
We also collect or use the following information for archiving purposes:
Racial or ethnic origin
Biometric information (where used to identify someone)
We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
Details of any criminal convictions (eg DBS, Access NI or Disclosure Scotland checks)
Security clearance details (eg basic checks and higher security clearance)
We also collect or use the following information for recruitment purposes:
Health information
We collect or use the following information to comply with legal requirements:
Identification documents
Health and safety information
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We also collect or use the following information to comply with legal requirements:
Racial or ethnic origin
Biometric information (where used to identify someone)
Health information
We collect or use the following information to Awarding body certification and registration:
Names and contact details for students
Gender
Pronoun preferences
Date of birth
Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
Attendance and reason for absence data
Account access information
Exam results and qualifications
Progress reports
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and welfare are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
The information we collect would benefit the individual by creating and generating an individual training plan, which best suits their needs and interests.
Our lawful bases for collecting or using personal information for disciplinary investigations or to prevent, detect, investigate or prosecute crimes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for archiving purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
Our lawful bases for collecting or using personal information to comply with legal requirements are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information Awarding body certification and registration are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
Directly from you
Market research organisations
How long we keep information
Learner records – 7 years after ceasing to be a Learner.
Who we share information with
Others we share personal information with
Examination boards and bodies
Organisations we need to share information with for safeguarding reasons
External auditors or inspectors
Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
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contact@train-catalyst.co.uk
+44 7884105854
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